Frequently asked questions
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Getting started
Not sure where to start?
Pick the moment you want to upgrade: a facial tool for your face routine, the Electric Body Brush for your back, the scalp massager for your scalp, or a shower filter for your shower.
Do I need a plumber?
No. The Filtered Handheld Shower fits a compatible shower hose by hand, with no tools. The Inline Shower Filter hand-tightens between your shower arm and your current shower head, with the thread tape included.
Shower & water
Which shower product should I choose?
If your shower head is on a hose, the Filtered Handheld Shower replaces it, with a built-in activated carbon filter and two brush attachments. If you want to keep the shower head on your wall arm, the Inline Shower Filter fits between the arm and the head.
How often do I replace the filter?
About every five months for the Filtered Handheld Shower (manufacturer guidance), and about every three to six months for the Inline Shower Filter, depending on your water. Use only a replacement cartridge confirmed for your exact model. Do not assume cartridges from other models will fit.
Face care
Which facial tool is right for me?
The Hot & Cold Facial Wand offers warm and cool settings. The Facial Skin Scrubber is used for cleansing on damp skin. The Multi-Function Facial Device is used with the conductive gel it comes with.
Body & scalp
Can I use the body brush and scalp massager in the shower?
Both are rated IPX7. Keep the body brush’s charging contacts clean and dry, and keep the scalp massager’s charging base dry.
Which products make good gifts?
The Electric Body Brush. It comes in gift-ready packaging with the brush, three heads, a charging dock, a cable and wall-mounted storage.
Support
How can I reach you?
Send us a message through the contact page.